I can't find an employee in the drop-down lists. How can I resolve this issue?

Updated by Maarten De Puysseleir

Use the switch 'Show inactive employees' in the top right corner to show inactive employees.

If an employee has no application access and no active contract, you will not see the employee. To find such employees: 

  • Go to 'Organisation'. 
  • Click on 'Access rights'. 
  • Use the switch 'Show inactive employees' in the top right corner to show inactive employees. 
  • Use the search function to find the employee. 
  • Change the employee's rights to 'Cannot encode'. 
  • Click on 'Save' to keep the changes. 

  

An employee must always belong to at least one department. If not, you can't select them from the drop-down menu.  

  • Go to 'Organisation'. 
  • Click on 'Departments' under the General heading. 
  • To the top left of the department, select where the employee should be located. 
  • Find the employee in the left-hand column. 
  • Click on the right arrow. 
  • Click on 'Save' to keep the changes. 

 Payroll employees  

When the employee is uploaded, you will receive a task on the home screen to complete the employee. If you click on this, you can select the department where the employee should go. 

 External staff 

When you create an external member of staff, you must select at least one department. 


How did we do?


Powered by HelpDocs (opens in a new tab)