General

28 articles

How can I make sure that a leave request requires a second approval?

This is not possible. You can define multiple approvers for one department, but when one of them has given their approval, the request is accepted. As an administrator, you do have the option to remo…

Updated by Maarten De Puysseleir

How can I view an employee's contract details?

Go to 'Employees'. . Then select the employee from the list on the left. . Go to 'Settings'. . The employee's personal details sheet will appear. . Click on the 'Contracts' tab.. You can't make any c…

Updated by Maarten De Puysseleir

The leave approver/administrator does not receive an email with an overview of the pending requests.

Attention: An e-mail is not immediately sent for requests. HR Selfservice sends a single e-mail at night to the approver with the open requests. For urgent requests (requests for the day itself or th…

Updated by Chris Storms

What do I need to do when a person is no longer in service?

Payroll employees When the employee's contract is terminated in Payroll, this information automatically goes to HR Selfservice Absences and the contract is also closed. After one month, the employee…

Updated by Maarten De Puysseleir

Send to Payroll

You will typically want to send the calendars to Payroll at least once at the end of the month just before the payroll calculation. HR Selfservice will send a calendar file to Payroll and you will us…

Updated by Maarten De Puysseleir

An employee is unable to log in.

Check whether the employee is entitled to log into HR Selfservice. Method 1: Go to 'Employees'. . Select the employee in the left-hand column. . Click on 'Personal details'. . You will find the acces…

Updated by Maarten De Puysseleir

How can I view the data of another employee?

Go to 'Employees'. . Select an employee from the list on the left. (You can also search this list by first or last name.) . For information about the person, contract, departments or roles and rights…

Updated by Maarten De Puysseleir

How can I view the data of a department?

Go to 'Organisation'. . Select 'Departments'.. Click on the arrow next to the department name in the top left corner. . Select the desired department from the list. .

Updated by Maarten De Puysseleir

I can't find an employee in the drop-down lists. How can I resolve this issue?

Use the switch 'Show inactive employees' in the top right corner to show inactive employees. If an employee has no application access and no active contract, you will not see the employee. To find su…

Updated by Maarten De Puysseleir

How can I see which departments a person belongs to?

Go to 'Employees'. . Select the employee you want to check from the list on the left. . Select 'Settings'.. In the bottom left corner, you can see which departments the employee belongs to. If you st…

Updated by Maarten De Puysseleir

How can I ensure that the data relating to a particular individual is no longer exported to Payroll?

Go to 'Employees'. . Select a staff member from the list on the left. . Go to 'Settings'. . Click on the 'Contracts' tab. . Select a contract here and untick the 'Export' option. If you do not want t…

Updated by Maarten De Puysseleir

Can I create a new role myself?

The roles in HR Selfservice Absences are fixed. You can't create roles yourself. You do have the option to assign one of the existing roles (approver, administrator, acting as or observer) to an empl…

Updated by Maarten De Puysseleir

How can I add employees to a department or remove employees from a department?

Method 1: * Go to 'Organisation'. * Click on 'Departments'. * Select the department from the drop-down list in the top left corner. * To add employees, select them on the left and click on the right…

Updated by Maarten De Puysseleir

How can I add an employee?

Payroll employees These employees are automatically uploaded from Payroll. You will see a task for each new employee on the home screen. These tasks must be carried out to give the employee access an…

Updated by Maarten De Puysseleir

One of my employees is unable to log in. How do I solve this?

There can be several causes for this problem. The employee hasn't accepted the invitation e-mail yet. Go to 'Employees'. Select 'Settings'. Check the message under the e-mail address whether the empl…

Updated by Maarten De Puysseleir

How can I make someone an administrator? How can I make sure that someone can no longer act as an administrator?

To be an administrator in HR Selfservice, a person must have a login to my.sdworx.com. If this is not the case, the request will be given 'Being processed' status and SD Worx will perform the necessa…

Updated by Maarten De Puysseleir

How can I give or deny someone access?

Go to 'Organisation'. . Select 'Access rights'. Here you can select the type of access an employee has for each module. The options are as follows: Inactive The employee can't access the module and h…

Updated by Maarten De Puysseleir

Helpdesk

You can reach our helpdesk through the contact form. by e-mail on support@sdworx.com. by phone on +32 3 220 22 46

Updated by Chris Storms

I have made a change in Payroll (to a work schedule, planning calendar or employee), but it does not show up in HR Selfservice.)

Click on the arrow in the 'Forward to Payroll' button. . Select 'Retrieve Payroll updates'. .

Updated by Maarten De Puysseleir

How do I add a new department?

Go to 'Organisation'. . Click on 'Departments'. . Click on the 'New department' button in the bottom left corner.. Fill in the department name. (You can click on the three dots to enter the name in a…

Updated by Maarten De Puysseleir

How can I make someone an approver? How can I make sure that someone is no longer an approver?

Method 1 Go to 'Company' > 'General' > 'Roles'.. Click on 'Approve'. . Click on 'Add person'. . Select the employee from the list.. Select the department. Tick the modules for which they should be an…

Updated by Maarten De Puysseleir

HR Selfservice mobile

Of course you can also use HR Selfservice on your smartphone. There is no need to install anything: simply go to www.myworkandme.com on your smartphone. What can you do with HR Selfservice Mobile? As…

Updated by Chris Storms

What is the difference between a Payroll employee and an external member of staff?

Payroll employees are managed in the Payroll software. HR Selfservice Absences reads the employees' data, such as the contract, work schedule and public holidays, from Payroll. The 'Forward to Payrol…

Updated by Maarten De Puysseleir

What is a department?

The main role of a department in HR Selfservice is to determine the approval structure. In HR Selfservice, a department is a group of employees whose leave (or expenses or overtime) must be approved…

Updated by Chris Storms

Webservice / API

The webservice allows another software application to read the booked absences from HR Selfservice. HR Selfservice is SD Worx' core HR software for the Belgian SME market. In order to read and interp…

Updated by Chris Storms

Connecting to mysdworx

Help with logging into mysdworx and account management can be found here

Updated by Chris Storms

Usage and invoices

HR Selfservice is invoiced yearly based on the number of active users. What is an active user? Every employee that is not set as "Inactive" under Access rights Your first invoice. When starting with…

Updated by Chris Storms

Profile photo in HR Selfservice

HR Selfservice will also display your colleagues' profile pictures from now on. We will show the profile pictures that your colleagues upload to Myworkandme as standard. Myworkandme profile pictures…

Updated by Chris Storms

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